1. What products does Foundoffice sell?

We specialize in women's winter clothing and seasonal apparel.

2. Do you offer free shipping?

Yes. All orders include free standard shipping.

3. How long does order processing take?

Orders are processed within 1–3 business days.

4. How long does delivery take?

Estimated delivery is 5–11 business days after processing.

5. Will I receive a tracking number?

Yes. Tracking information is provided once your order ships.

6. How can I track my order?

Use the tracking information sent to your email after shipment.

7. What payment methods do you accept?

We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and PayPal Wallet.

8. Is my payment information secure?

Yes. Payments are processed through secure payment providers.

9. Can I cancel my order?

Orders may be canceled before shipment.

10. What is your return policy?

Eligible items may be returned within 30 days of delivery.

11. Who pays return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

12. How do I request a return?

Contact info@foundoffice.com with your order details.

13. How long do refunds take?

Approved refunds are generally processed within 5–10 business days.

14. What if my item arrives damaged?

Contact us within 7 days and provide photos of the issue.

15. Can I exchange an item?

Yes, for approved damaged, defective, or incorrect items.

16. Do you ship internationally?

International shipping availability depends on destination.

17. What should I do if my package is delayed?

Check tracking updates and contact our support team if assistance is needed.

18. What should I do if my package is lost?

Contact the shipping carrier and then reach out to our support team.

19. How can I contact customer service?

Email: info@foundoffice.com or call : +40 747 277 232.

20. What are your business hours?

Monday through Friday, 9:00 AM – 6:00 PM Eastern Time.

21. Can I modify my order after placing it?

Please contact us immediately. Changes may be possible before shipment.

22. Do prices include taxes?

Applicable taxes are calculated at checkout where required.

23. Do you offer promotional discounts?

Promotional offers may be available periodically and are subject to specific terms.

24. What happens if an item is out of stock?

We will notify you and provide available options if inventory issues occur.

25. How quickly will customer support respond?

We typically respond within 24–48 business hours.

26. Where should I send my return?

Address: Foundoffice, Calea 13 Septembrie nr. 193, Bucuresti, B 061344, Romania